GEM政策

Last updated: May 2026

※ 本页面以英文版本为法律依据。

⚠️ GEM不是虚拟货币

GEM service credits are NOT virtual currency, stored value, gift cards, e-money, or legal tender. GEMs are prepaid, consumable service access units — consumed upon use with no cash redemption value outside EMORA. GEMs are non-transferable between accounts, cannot be sold or exchanged, and expire upon permanent account closure.

1. 什么是GEM？

GEM是EMORA的预付服务访问积分。使用AI聊天、生成图像或视频、播放TTS音频、抽卡池或使用其他平台功能时会消耗GEM。GEM不是虚拟货币、储值货币、电子货币或任何形式的法定货币。GEM没有实际货币价值，不能在EMORA平台外兑换成现金。

2. 如何免费获得GEM

您可以通过多种方式免费获得GEM。免费GEM被归类为奖励GEM，在60天不活跃后到期（见第6节）。

方式	GEM奖励	条件
新用户注册	+5,000 GEM	创建账户时立即获得
每日签到	+10 GEM	每天一次
观看广告	+10 GEM	每天最多5次
邀请好友	+100 GEM	推荐人和新用户均获得
完成每日任务	+10 GEM	每个任务（聊天/图片/视频/社区/评价）

3. 购买GEM

GEM套餐可随时在GEM商店购买。所有付款均由Toss Payments Co., Ltd.（주식회사 토스페이먼츠）代表Toast Corporation（주식회사 토스트）处理。韩国用户以KRW结算，国际用户以USD结算。价格含适用税。

套餐	价格	基础GEM	总计
Starter	$9.9 (₩14,900)	15,000 GEM	15,000 GEM
Popular ★	$29.9 (₩44,900)	50,000 GEM+5,000 bonus	55,000 GEM
Best Deal 🔥	$59.9 (₩89,900)	110,000 GEM+15,000 bonus	125,000 GEM

Bonus GEMs are extra GEMs awarded with that package purchase and reset the bonus GEM expiry window.

4. 使用费用

使用每项服务时消耗的GEM费用如下。

服务	GEM费用
AI聊天（每条消息）	-30 GEM
AI图片生成	-500 GEM
AI视频生成	-1,500 GEM
TTS语音播放	-30 GEM
抽卡（单次）	-100 GEM

GEM costs may be adjusted via admin settings. Advance notice will be provided for material changes.

5. 支付方式（仅限单次付款）

EMORA的所有GEM购买均为单次付款。我们不提供订阅计费或自动重复收费。每次购买均需用户手动确认。

仅支持单次付款。不提供定期订阅或自动重复收费。

6. GEM到期和余额规则

GEM类型	到期时间	重置条件
奖励GEM	60 days from last bonus credit	Any new bonus credit
购买GEM	1 years (dormancy)	Any login or activity

An in-app warning and email notification will be sent 7 days before your bonus GEMs expire.
Expired GEMs are automatically removed from your balance and cannot be recovered.
When spending GEMs, bonus GEMs are deducted first, followed by purchased GEMs.
Purchased GEMs do not expire as long as your account remains active.

7. 退款政策

Purchased GEMs are generally non-refundable as they are delivered immediately upon payment as digital service credits. However, unused purchased GEMs may be refunded within 7 days of purchase.

⚠️ Important Refund Rules:

Bonus GEMs (free, promotional, referral, mission) are never refundable under any circumstances.
When a refund is issued for purchased GEMs, any bonus GEMs granted with that purchase are deducted proportionally.
Refunds are processed to the original payment method only (3–10 business days).
GEMs that have already been spent are excluded from refund calculation.

To request a refund, contact administrator@tryemora.com with your account email and transaction ID within the applicable window.

8. 无现金价值及不可转让

GEMs have no cash value and cannot be exchanged or redeemed for any form of cash, goods, or services outside the platform.
GEMs cannot be transferred between accounts.
GEMs cannot be sold, traded, gifted, or otherwise provided to a third party.
Remaining GEMs are forfeited upon permanent account closure.

9. 公司和支付处理商

Service Operator	Toast Corporation (주식회사 토스트)
Payment Processor (KR)	Toss Payments Co., Ltd. (주식회사 토스페이먼츠)
Payment Method	Credit / Debit Card (Toss Payments SDK v2)
Currency	KR: Korean Won (KRW, ₩) / Intl: US Dollar (USD, $)
Contact	administrator@tryemora.com

10. 法律合规

This GEM policy is designed in compliance with the following regulations:

EU Consumer Rights Directive 2011/83/EU (Art. 16m — digital goods)
Korea 전자상거래 등에서의 소비자보호에 관한 법률 (전자상거래법) Art. 17
Japan 特定商取引に関する法律 (Tokushoho)
California Civil Code §1749.5 (gift card / virtual currency dormancy)
EU General Data Protection Regulation (GDPR) — purchase data retention

11. 创作者收益结算

经批准的创作者可获得其他用户在其角色上消费GEM的20%作为收益。结算方式根据创作者所在地如下确定。

所在地	结算方式	最低支付条件
韩国创作者	Toss Payments Settlement	累计获得50,000 GEM
国际创作者	PayPal Settlement	累计获得50,000 GEM

收益分成比例：用户在该角色上消费GEM的20%
领取结算款项需注册有效的付款信息和税务信息。
创作者收益可能须按当地税法缴纳税款。
违反内容政策时收益可能被扣留或撤销。

For questions about this policy, contact administrator@tryemora.com.

方式

GEM奖励

条件

新用户注册

+5,000 GEM

创建账户时立即获得

每日签到

+10 GEM

每天一次

观看广告

+10 GEM

每天最多5次

邀请好友

+100 GEM

推荐人和新用户均获得

完成每日任务

+10 GEM

每个任务（聊天/图片/视频/社区/评价）

套餐

价格

基础GEM

总计

Starter

$9.9 (₩14,900)

15,000 GEM

Popular ★

$29.9 (₩44,900)

50,000 GEM+5,000 bonus

55,000 GEM

Best Deal 🔥

$59.9 (₩89,900)

110,000 GEM+15,000 bonus

125,000 GEM

服务

GEM费用

AI聊天（每条消息）

-30 GEM

AI图片生成

-500 GEM

AI视频生成

-1,500 GEM

TTS语音播放

-30 GEM

抽卡（单次）

-100 GEM

GEM类型

到期时间

重置条件

奖励GEM

60 days from last bonus credit

Any new bonus credit

购买GEM

1 years (dormancy)

Any login or activity

7. 退款政策

Purchased GEMs are generally non-refundable as they are delivered immediately upon payment as digital service credits. However, unused purchased GEMs may be refunded within 7 days of purchase.

⚠️ Important Refund Rules:

Bonus GEMs (free, promotional, referral, mission) are never refundable under any circumstances.
When a refund is issued for purchased GEMs, any bonus GEMs granted with that purchase are deducted proportionally.
Refunds are processed to the original payment method only (3–10 business days).
GEMs that have already been spent are excluded from refund calculation.

To request a refund, contact administrator@tryemora.com with your account email and transaction ID within the applicable window.

8. 无现金价值及不可转让

GEMs have no cash value and cannot be exchanged or redeemed for any form of cash, goods, or services outside the platform.

GEMs cannot be transferred between accounts.

GEMs cannot be sold, traded, gifted, or otherwise provided to a third party.

Remaining GEMs are forfeited upon permanent account closure.

10. 法律合规

This GEM policy is designed in compliance with the following regulations:

EU Consumer Rights Directive 2011/83/EU (Art. 16m — digital goods)

Korea 전자상거래 등에서의 소비자보호에 관한 법률 (전자상거래법) Art. 17

Japan 特定商取引に関する法律 (Tokushoho)

California Civil Code §1749.5 (gift card / virtual currency dormancy)

EU General Data Protection Regulation (GDPR) — purchase data retention

11. 创作者收益结算

经批准的创作者可获得其他用户在其角色上消费GEM的20%作为收益。结算方式根据创作者所在地如下确定。

所在地	结算方式	最低支付条件
韩国创作者	Toss Payments Settlement	累计获得50,000 GEM
国际创作者	PayPal Settlement	累计获得50,000 GEM

收益分成比例：用户在该角色上消费GEM的20%

领取结算款项需注册有效的付款信息和税务信息。

创作者收益可能须按当地税法缴纳税款。

违反内容政策时收益可能被扣留或撤销。